Terms of Service

Last updated: 15 October 2026

These terms cover work Busy Season ("we") does for agencies, media buyers and other marketing businesses ("you"), and your use of this website. The specific terms of an engagement, including rates, volume and payment timing, are set out in a written agreement or order with you. Where that agreement differs from this page, the agreement wins.

1. What we provide

We produce short-form video advertising creative for you to use on behalf of your clients. That means concepts and scripts, video production, and delivery of finished files in the formats you order.

We provide creative production only. We do not set up, run, manage or optimise advertising campaigns, buy media, or need access to any advertising account. We do not build full websites. On request, we build one landing page per campaign set, delivered as static files you host. We do not provide CRM, search or organic social services.

2. Ordering

• Work is ordered in batches. Each batch is confirmed in writing (email is enough) with the number of videos, formats and target delivery date.
• Before production, we send a short concept or script for each video. Production starts once you approve it.
• Each batch includes one round of revisions, requested together within the period set out in your agreement. Further rounds, or changes to an approved concept, can be quoted separately.

3. Turnaround

Our target is 3 to 5 business days per batch, counted from when we have your complete brief and any assets you're supplying. It is a target, not a guarantee. If a delivery date is at risk, we will tell you as early as we can. Late or incomplete briefs and assets move delivery dates accordingly.

4. Payment

• For your first batch, 50% of the batch fee is payable before production starts and the balance on delivery.
• After the first batch, payment terms (for example, net terms from the invoice date) are agreed with you in writing.
• Payment is by Interac e-Transfer unless we agree another method. Card payment is available on request.
• Fees are in Canadian dollars unless we agree otherwise in writing, and are exclusive of any taxes that apply. Where tax applies, it is shown separately on the invoice.

5. White label and your clients

• Delivered videos are unbranded. They carry no Busy Season watermark, logo or credit, and you may present them to your clients as your own work.
• We never contact your clients. We will not approach, solicit or accept work directly from a client you introduce to us, during the engagement and for the period set out in your agreement, unless you agree in writing.
• All communication about a client's work goes through you.

6. What we need from you

You are responsible for the accuracy of the brief, including any offers, prices, claims, licence numbers or guarantees you ask us to feature. You confirm that you or your client hold the rights to any logo, photography, footage or other material you send us, including the right to feature any person in it, and that we may use it to produce the videos.

You and your client are responsible for making sure the finished ads comply with the rules of the platforms they run on and with the advertising and consumer-protection law that applies to your client's business.

7. Ownership and use

• Once a batch is paid in full, you (or your client, as you direct) own the delivered videos and may use them in any marketing channel, for as long as you like. Until then, the delivered files remain ours.
• Our tools and working files stay ours. Our production process, templates, prompts and project files are not part of the delivery.
• Private reel and anonymous description. We may keep delivered work in a private reel shown one-to-one to prospective clients, and describe the work in general terms without naming you or your client (for example, "HVAC ads for a marketing agency"). We will not show your work publicly, or name you or your client, without your written permission.

8. Confidentiality

We treat your briefs, your client's identity, and any material you send us as confidential. We use them only to produce your videos, and we do not share them with anyone except the production tools and service providers we need to do the work.

9. AI-assisted production

We use AI generation tools as part of production, alongside scripting and review by a person. You and your client remain responsible for any disclosure the platforms you use require.

10. Cancellation

You may cancel a batch by telling us in writing. If you cancel before production starts, any advance payment for that batch is refunded in full. Once production has started, work completed up to the cancellation is payable.

11. Limitation of liability

We do not guarantee any advertising result, including reach, lead volume, cost per result or return on ad spend. Performance depends on factors outside our control, including targeting, budget, offer and platform behaviour. To the fullest extent permitted by law, our total liability in connection with a batch is limited to the fees paid to us for that batch.

12. Website content

The content of this website, including copy, design and the sample work shown, belongs to Busy Season unless stated otherwise. The samples are the studio's own spec work, not client work.

13. Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there.

14. Contact

Questions about these terms: info@busyseason.ca.